SAP IS-Utilities Training

Module 1: Introduction to SAP IS-Utilities

Overview of the utilities industry and its challenges

Introduction to SAP IS-Utilities and its functionalities

Key components of IS-Utilities: Customer Service, Billing, and Operations  

Integration with other SAP modules  

Module 2: Customer Service

Business Partner Management: Managing customer data and relationships

Contract Management: Creating and managing utility contracts

Move-In/Move-Out Processing: Handling customer moves and service activations/deactivations

Customer Interaction Center (CIC) integration: Managing customer inquiries and service requests

Module 3: Billing and Invoicing

Rate Management: Defining and managing utility rates and tariffs

Meter Reading and Data Management: Processing meter readings and consumption data  

Billing and Invoicing: Generating customer bills and invoices

Payment Processing: Handling customer payments and collections  

Module 4: Operations and Asset Management

Device Management: Managing utility meters and other devices  

Work Management: Planning and executing maintenance and repair activities

Outage Management: Handling power outages and service disruptions

Grid Management: Managing the utility grid infrastructure

Module 5: Energy Data Management (EDM)

Data acquisition and integration: Collecting energy data from various sources

Data validation and cleansing: Ensuring data quality and accuracy  

Data storage and management: Storing and managing large volumes of energy data

Data analysis and reporting: Generating reports and insights on energy consumption  

Module 6: Regulatory Requirements and Compliance

Understanding industry regulations and compliance requirements

Implementing regulatory reporting and compliance processes  

Managing environmental regulations

Module 7: SAP IS-Utilities Configuration

Key configuration settings in IS-Utilities

Customizing master data and transactional processes

Integration with other SAP modules

Skills Learned:

Understand the utilities industry and its specific requirements.

Configure and use SAP IS-Utilities modules.

Manage customer service, billing, and operations processes.  

Handle energy data management and regulatory compliance.  

Integrate IS-Utilities with other SAP modules.  

Potential Career Benefits:

SAP IS-Utilities Consultant

Utilities Business Analyst

Customer Service Manager

Billing Manager

Operations Manager

1. Target Audience:

   • Professionals in the utilities industry (electricity, gas, water)  

   • SAP consultants

   • Business analysts

   • IT professionals

   • Customer service professionals